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FAQ
- 01We accept several forms of online payment such as Visa, Mastercard, and American Express. If you want to purchase in different way, we will be happy to take your order by phone or email. For further information, please contact us. Once your order has been placed you will receive confirmation of your order by e-mail. Call us at 00905426364004 E-mail us at info@emnastudio.com Emna Studio Ltd. Cumhuriyet mah. Çarşı Cd nº118 48300 Fethiye, Muğla, Turkey We sell to public and trade. Interested in selling our products? Please contact us by email. We reserve the right to change our terms and conditions at any time.
- 02Our customers credit cards information are encrypted for complete security. We don’t store your credit cards information. Our customers personal data are secured and we will never use them for any purpose or sell them. When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name and email address. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. You are able to unsubscribe at anytime to our newsletter. If you have more questions about our privacy policy, please contact us. We will be happy to answer you. Call us at 00905426364004 E-mail us at info@emnastudio.com Emna Studio Ltd. Cumhuriyet mah. Çarşı Cd nº118 48300 Fethiye, Muğla, Turkey We reserve the right to change our terms and conditions at any time.
- 03You can cancel a placed order within 48hours. Custom made and special placed orders can be cancelled within 24hours. If you have more questions about cancellation conditions, please contact us. We will be happy to answer you. Call us at 00905426364004 E-mail us at info@emnastudio.com Emna Studio Ltd. Cumhuriyet mah. Çarşı Cd nº118 48300 Fethiye, Muğla, Turkey We reserve the right to change our terms and conditions at any time.
- 04Our return policy lasts 14 days. After 14 days from the reception date, unfortunately we can’t offer you a refund or an exchange. To be eligible for a return or a refund, your item must be unused, in its original packaging. It is imperative to follow the instructions below to have a refund or an exchange: When your items are delivered, please check immediately, with the deliverer, that the purchase(s) is complete and not damaged. If your purchase(s) is visibly damaged, do not accept the order and send us an email, within 24h, with photos of the damaged part and a brief description of how or where the item(s) is damaged. All returns must be done at the delivery time. If you accept any item without inspection, and reclaim to be refunded, your demand will be rejected. All credited returns and exchanges must be in original, unused condition and in their original packaging. Once we receive your return, we will inspect it and we will send you an email to notify you that we have received your returned item. We proceed to the inspection of the product and we notify you of the approval or rejection of your refund. If your claim is approved, then we will give you the choice of 1) exchanging the item or 2) being refunded. At that time, the re-shipment of your order (if available) will be done or your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within some days. All items must be returned with a valid invoice and a completed Returns Form which is on the reverse of your invoice. For any other different conditions or reasons (except the damaged items), return shipping, payment for return shipping and any subsequent damages from return shipping are the responsibility of the purchaser. Shipping costs are non-refundable. If you are shipping any item, you must use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. In the event that you organize the transportation and the delivery of your purchase(s) by another carrier different than ours, you will be entirely responsible for any damages, losses or delay caused by the carrier. If you still have any question about our return and refund policy, please contact us, we will be happy to answer you. Call us at 00905426364004 E-mail us at info@emnastudio.com Emna Studio Ltd. Cumhuriyet mah. Çarşı Cd nº118 48300 Fethiye, Muğla, Turkey We reserve the right to change our terms and conditions at any time.
- 05EMNA ships worldwide. EMNA s' designs are handmade. We don’t have stock products, the major part of our items are unique pieces or limited editions, for the others you need to place a special order and wait between 6-8 weeks to receive the item after being made in our atelier. For all the other items, they will arrive in a shorter time, it depends on the size of the product and your location. Shipping fees are calculated based on item’s package weight and dimensions, special services and the shipping destination. You may pay sales tax, it depends on your shipment address. Shipping quote will be sent with the confirmation order email. Our items are delivered in wooden boxes, for an optimal protection, to the ground floor of your property. For special services, you may pay more fees. You can organize the transportation and delivery of your purchase, we send all the information you need. If you have more questions about shipment conditions, you want to organize the transportation and the delivery of your purchase or you want a shipping quote please contact us. We will be happy to answer you. Call us at 00905426364004 E-mail us at info@emnastudio.com Emna Studio Ltd. Cumhuriyet mah. Çarşı Cd nº118 48300 Fethiye, Muğla, Turkey We reserve the right to change our terms and conditions at any time.
- 06Don’t forget that wood itself is an alive material, it continues to change during its life time. Our designs are made of high quality wood selected after a long process of drying to limit its activity. Even though, you may observe some minor dimensional or surface aspect changes such as shrinkage, warpage, color changes etc. It depends on the humidity, temperature, direct sunlight exposure, moisture, shock, dust etc. Those marks give the wood its distinctive character of an alive material. None of those natural changes can be considered as a valid reason for returning a product. If you need more information about the wood, please contact us, we will be happy to answer you. Call us at 00905426364004 E-mail us at info@emnastudio.com Emna Studio Ltd. Cumhuriyet mah. Çarşı Cd nº118 48300 Fethiye, Muğla, Turkey We reserve the right to change our terms and conditions at any time.
- 07All our prices are subject to change. We reserve the right to make adjustments to pricing, products and service offerings for reasons including, but not limited to, changing market conditions, product discontinuation, product unavailability, manufacturer price changes and errors in advertisements. All orders are subject to product availability. Therefore, we cannot guarantee that it will be able to fulfill Customer's orders.You can review the most current version of the Terms and Conditions at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. The EMNA STUDIO ltd. logos and name are trademarked.The information, images, products and/or data contained in the websites are copyrighted by EMNA STUDIO and can not be distributed, modified, reproduced in whole or in part without prior permission of the website’s owner(s).Website layouts and design are copyrighted. If you need more information about our policies, please contact us, we will be happy to answer you. Call us at 00905426364004 E-mail us at info@emnastudio.com Emna Studio Ltd. Cumhuriyet mah. Çarşı Cd nº118 48300 Fethiye, Muğla, Turkey We reserve the right to change our terms and conditions at any time.
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